Our new pieces are made in limited runs, to order. You reserve yours during the pre-order window; once it closes, the run goes into production and ships to you.

It means nothing is overproduced and nothing is made to sit in a warehouse. 

Considered, not mass-produced — this is how Madame Patrôn is made.

Every pre-order piece shows its closing date and estimated ship date on its product page, and your confirmation email repeats it. Once your piece ships, you'll receive a dispatch email with tracking.

In full, when you place your order. This secures your piece in the run.

Yes. You can cancel at any point before your piece ships, for a full refund. 

Email info@madamepatron.com with your order number. 

In the rare case a run can't be made, you'll be told straight away and refunded in full to your original payment method.

Yes. We'll usually send everything together once your pre-order piece is ready. 

If you'd rather receive your in-stock pieces first, just let us know after ordering.

Each run is limited. When a pre-order closes, that run is gone. Subscribers are always first to hear about the next one.

Most of our pieces are cut oversized, by design. The volume is part of the silhouette; structured, never shapeless.

Our new pieces come in three sizes:  

  Size | UK size 
    S   |   6–8    
   M   |  10–12 
    L   |  14–16 

Each product page has its own fit notes, including where the piece sits on the body and what size our model wears.

It's listed on every product page. For example, our model is 5'5" and wears an S in the Own League Jersey Dress.

Take your usual size for the intended oversized shape. For a closer fit, size down. 

Still unsure? Email us your height and usual UK size, and we'll tell you what we'd choose.

You can exchange it for another size within 14 days of delivery, subject to availability. See returns & exchanges below.

In-stock pieces are dispatched within 1–2 working days (not weekends or bank holidays).

After dispatch, estimated delivery is:

| Destination   | Delivery after dispatch 
| UK               | 2–4 working days 
| Europe          | 5–10 working days 
| Rest of world  | 7–15 working days 

Pre-order pieces ship on the date shown on their product page.

UK delivery is free on orders over £100. Below that, and for international orders, the cost is shown at checkout before you pay.

The UK, Europe and selected countries worldwide. If your country appears at checkout, we can deliver to you.

Yes. Every order is tracked, and you'll receive your tracking link by email as soon as it's dispatched.

For orders outside the UK, customs duties and import taxes may apply. They're charged by your country, paid by you on delivery, and aren't included in your order total.

Email info@madamepatron.com as soon as possible. We'll do our best to update it before your order ships.

Yes. You have 14 days from delivery to request a return or exchange — pre-order pieces included.

Pieces must be unworn and unwashed, with all tags attached.

1. Email info@madamepatron.com within 14 days of delivery.
   
   
2. Include your order number, your name, the reason, and whether you'd like a refund or an exchange.
   
   
3. We'll reply with return instructions.

Return postage is paid by you, unless the piece is faulty or we sent the wrong item. We recommend a tracked service.

Within 5–10 working days of your return reaching us, to your original payment method. Your bank may take a few extra days to show it.

Yes, within 14 days of delivery and subject to availability. If your size has gone, we'll offer a refund instead.

Email us straight away with your order number and a photo of the issue. We'll cover the return postage and offer a replacement or a full refund.

Each product page lists the full composition. Our signatures are premium faux leather, weighted jersey, structured wool blends and gunmetal hardware.

No. Every Madame Patrôn piece is vegan-friendly. No real leather, ever.

The details are where the price lives: gunmetal buckles and zips, embroidered rose branding, contrast piping and topstitching, fabrics with real weight. 

Our product pages show close-ups of each one, and our customers' own photos show the pieces off-studio.

Care instructions are on each product page and on the label inside. 

As a rule: wash cold and inside-out, lay flat to dry, and keep heat away from hardware, trims and embroidery.